Terms and Conditions

Introduction

www.martinandpleasance.com is owned and operated by Martin & Pleasance Wholesale Pty. Ltd. (M & P) (ABN: 67 097 455 314), and is here in referred to as 'M & P' and/or 'the web site' and/or 'the site'. Access to the web site is subject to the user's acceptance and agreement with the terms, conditions, notices and disclaimers contained herein. Use of, and/or access to, the web site constitutes agreement to the Terms of Use. M & P owner reserves the right to amend the Terms of Use at any time. Since users are bound by the Terms of Use, they should periodically refer to them in this document and elsewhere on the web site.

Privacy Policy

Martin & Pleasance regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all M & P users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact: customerservice@mandp.com.au or 1800 652 443

Martin & Pleasance warrants that all personal information submitted by visitors to the web site will remain the confidential property of the site owners and will not be intentionally sold or given to any third party under any circumstances.

Medical Information and Disclaimer

Any information provided on the Website, including information relating to health and medical treatment, is provided to assist you with your own research. M & P does not represent or warrant in any way that such information is accurate, complete or correct.

INFORMATION PROVIDED ON THE WEBSITE IS NOT INTENDED TO BE TREATED AS MEDICAL ADVICE AND SHOULD NOT UNDER ANY CIRCUMSTANCES BE USED AS A SUBSTITUTE FOR A PROFESSIONAL DIAGNOSIS OR PROFESSIONAL MEDICAL TREATMENT OR ADVICE.

Always seek the advice of your health and/or medical practitioners, when researching any health or nutritional related treatments concerning yourself or others.

Collection of Information

In order to use the M & P website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by M & P is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from M & P customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at info@mandp.com.au

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@mandp.com.au

Orders

All orders are shipped from our warehouse located in Melbourne, Australia. All prices listed on the website are listed in Australian dollars (AUD). If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

M & P processes credit cards using the secure third party payment gateway provider Worldpay and the HSBC Bank Australia.

Card payments are processed in real time safely and securely. For details about the PCI DSS Attestation of compliance for worldpay.com

Credit and Returns Policy

A credit will be issued on all justifiable returns. The office should be notified of returns promptly. This is usually within 24 hours of delivery. Returns should be made within 14 days. Product can be returned to M & P with courier or post.

All returns need to be packed appropriately to ensure they arrive at M & P in a saleable condition.

We will accept credits for:

  • Product sent in error
  • Product damaged in transit
  • Product that is not fit for purpose or use
  • Stock sent with insufficient dating (less than 6 months)
  • Proof of purchase may be requested


We do not accept credits for:

  • Stock that has expired while in your possession.
  • Stock damaged during return to M & P due to inadequate packaging.

Refunds will be credited to your credit card used for the initial purchase. Please call 1800 652 443 or Email: customerservice@mandp.com.au for approval of return from the M & P office.

Cancellation of Orders: Please call 1800 652 443 or Email: web.orders@mandp.com.au to cancel an order. If the order has already been dispatched a credit will be given minus the cost of dispatch and return freight.

Delivery Policy

M & P will process orders within 2 working days of receipt of the order. If stock is not available we will email to advise when it will be available.

M & P will send orders by Australia Post or courier to interstate customers or courier to Victorian customers.
Please allow 5 working days for postage.

All deliveries therefore should be received within 7 working days.

Please call 1800 652 443 or Email: customerservice@mandp.com.au to advise us should your order not arrive within this time period.

Communications

M & P uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@mandp.com.au You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

M & P may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. M & P does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the M & P site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of martinandpleasance.com

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Restrictions on use of content and intellectual property the web site

All materials, text, graphics, information, software and advertisements on the web site is Copyright © 2012 Martin & Pleasance, the authors and managers and partners and/or licensors unless expressly indicated otherwise on the web site. The content is protected by International and Australian trademark and copyright laws. The contents of the web site is published in real-time, must not be copied, reproduced, modified, republished, uploaded to a third party, transmitted, posted or distributed in any way, electronically or otherwise, without the express authorisation of M & P, except where authorised on the web site, or is expressly authorised in writing by M & P or its authorized partners or members. Strictly on the condition that users keep all content intact and in the same form as presented on the web site (including without limitation all copyright, trademark and other proprietary notices and all advertisements), users may: a) using an industry-standard Web browser, download and view the content for personal, non-commercial use, or b) Internet service and/or access providers, may supply the content to subscribers. The web site must not be used in any manner or for any purpose, which is unlawful, or in any manner which violates any right of M & P or a partner or member or which is prohibited by the Terms of Use.